More and more businesses are exploring Artificial intelligence (AI) technologies to drive digital transformation. CSPs, cable companies, and the entire industry must find a path to value creation or be left behind. The telecom industry can benefit significantly from AI across the entire telco value chain: customer interaction, cost reduction, cybersecurity, and more.
The Race to Adopt AI
From telecom operators to cable companies, the telecommunications industry is expecting huge success from AI technologies. According to a recent Nvidia report, 90% of telecom professionals are currently engaged with AI and 43% are investing in Generative AI (GenAI). GenAI refers to the various AI techniques, tools, and models designed to generate entirely new content based on an input.
Businesses are embracing the technology to improve a wide variety of business needs: customer service and support (57%), employee productivity (57%), network operations and management (48%), network planning and design (40%), and marketing content generation (32%).
Market projections for the global AI telecom indicate a CAGR of 28.3% by 2032. Telecom companies will make AI the fulcrum of their growth strategy with earmarked investments. But like any other technological advancement, adopting AI comes with its own share of challenges such as skill gaps, data privacy and security, integration complexity, cost/investment uncertainty, and regional regulatory compliance standards. At Orion, we’ve developed and tested numerous industry use cases to address various financial considerations and reduce the complexity of adoption for CFOs and CTOs.
