Delivery Operations Manager (Digital Transformation Services)

Job Responsibilities:

As a Delivery Operations Manager you will be responsible for two primary aspects:

1. Ensure Operational Efficiency

  • Ensure the development, alignment, and implementation of end-to-end processes, leading to operational, process, quality, standard and service optimization
  • Assist in the timely identification and solving of operational problems
  • Implement and use governance, compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities
  • Draw up budgets aligned to operational delivery plans, monitor and report on variances
  • Implement, manage, and report on cost improvement objectives and communicate or escalate any shortfalls
  • Ensure the provision of accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency. Develop and maintain operational procedural manuals, including preparing and distributing of appropriate updates
  • Implement people resource planning in line with delivery and performance objectives, budget and in partnership with specialized areas (Centers of Innovation)
  • Positively influence and manage process and procedural changes and provide guidelines and support related to new requirements because of the change
  • Analyze operational records, trends and costs related to estimated and realized revenues to project future revenues and expenses
  • Establish financial targets for individuals and teams (in Delivery Organization) and identify opportunities to minimize cost or increase sales/revenue
  • Constantly monitor Gross Margin and report the same periodically
  • Oversight of completion of appropriate paperwork

2. Plan, manage and monitor the implementation of Delivery activities

  • Plan, manage and monitor the implementation of operational activities and processes to deliver on approved operational plans and to continuously enhance service delivery
  • Assist in defining, developing, and communicating the Delivery operations process and procedures in line with regional or local guidelines
  • Contribute to the identification of opportunities for optimal efficiency and drive continual improvements into the Delivery process and procedure
  • Assist in ensuring that the operational model for Operations is well defined, structured and continuously improved to deliver cost effective, client centric services that meet service level agreements to the service contracts
  • Engage with internal teams in constructing the operations scope, present those to Delivery leads / Vertical and escalate extreme issues timely and to the appropriate person

Expectations from the role:

  • Define, develop and communicate the Delivery operations processes and procedures
  • Provide input into the development of a tactical strategy and develop and implement a supporting operational strategy
  • Ensure the successful transition and operation of Services Contracts
  • Project future revenues and expenses, establish financial targets for individuals and teams and identify opportunities to minimize cost or increase sales/revenue
  • Manage stakeholder relationships and monitor client experience and contractual compliance for all Digital Transformation Services (DTS) related contracts
  • Work with sales counterparts on invoking and receivables
  • Develop processes and approaches that enable a continuous improvement program
  • Provide accurate and timely reporting in respect of key performance metrics and recommendations to improve operational efficiency, including that of account / project level P&L, Gross Margins, Invoicing, Accounts Receivables etc

Some Skills we believe should stand out:

  • Proven track record of success in Delivery operations positions focused on IT Services
  • Focus on Revenue, Customer success and Cost Management
  • Extensive knowledge of the principles, procedures, and best practices operations
  • Excellent organizational skills, team working skills and attention to detail
  • Excellent knowledge of Microsoft Office especially Excel and PowerPoint
  • Ability to work closely with Finance organization and understanding of enterprise level financial systems like NetSuite

Education and Experience:

  • Master’s degree in Commerce, Mathematics or Statistics; MBA preferred
  • At least 10 years of IT Services Operations experience

Location:

Mumbai, Coimbatore, Chennai, Kochi

Other Requirements:

This role requires interface with US and Europe teams

Life at Orion APAC

Orion offers an immersive, energetic work environment where employees can innovate. We encourage you to join us at any of our offices in Mumbai, Pune, Kochi, Chennai, Coimbatore, Madurai, or Hyderabad in India or in Melbourne, Australia.

Work Environment

Orion believes in creating a productive, diverse work environment for employees. The ability to solve business problems using technology, pushing the normal and driving a high-performance culture is what brings excitement to Orion. Everyone brings a diverse set of perspectives, work and life experiences, which makes us valuable, both internally and for our clients.  

Growth Potential

No matter where you start, one can go a long way at Orion. As a scale player in the digital transformation space, Orion offers limitless opportunities across digital and custom application development work in various technology stacks and industry domains.

Education Programs

Orion offers many learning opportunities through various certification and proficiency programs to build depth and width in technology, domain, functional, process and Leadership areas.

For technology students, we offer training through our partner institutions and public programs run by our specialists. 

Employee Benefits

Apart from cutting edge work that creates exceptional talent, we offer competitive compensation and benefits that include leave, retirals, medical benefits and comfortable, safe workspaces. We also encourage our employees to maintain a healthy work life balance across all our office locations. 

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