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Network Support Engineer

Job Description: Network Support Engineer

Resident Engineer to support their equipment at client site - this position is remote

Experience with troubleshooting techniques and fault isolation skills with Ribbon's (former Sonus) equipment PSX, PSX SWe, EMS, SBC SWe, SBC 7000, SBC 5400 and SBC 1K/2K products.

  • Network Verification
  • Support of Trunk Provisioning
  • Provide fault management of the network
  • Installation of new software releases
  • Provide informal customer training
  • Support Customer self-sufficiency transition plan
  • Technical escalation support
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Category
Telephony
Industry
Telecom
Location
Westford, MA
Keywords
SIP, H.323
Requirement ID
145774

Orion is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Life at Orion North America

Orion offers an immersive, energetic work environment where employees can innovate. We use leading-edge technologies and strategies to reinvent the way every job is done and help improve the way the world works and lives.

Work Environment

As a global digital transformation company, Orion values creating a productive, diverse work environment for employees. We are committed to maintaining a positive work environment where employees value traits that make each one of us different from one another. We all bring a diverse set of perspectives, work and life experiences, and our differences make us more valuable both internally and for our clients.

Growth Potential

We are a global company committed to innovation, you will gain experience across a variety of industries, including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, e-commerce and education. You will also have the opportunity to work with global teams during various projects as we are constantly growing.

Learning & Development

Orion offers various education opportunities, including Power BI training with our partner, Microsoft. We also have training programs across Quality Assurance, Software Engineering with languages such as .Net, Java, Python, PHP, and JavaScript, and we offer summer internships in Sales/Marketing.

Employee Benefits

Orion offers a wide range of benefits, and we are committed to a strong work-life balance. Benefits at Orion in the US include:

  • Paid Time off 
  • Family Benefits
  • Medical, Vision & Dental Insurance
  • Competitive Salaries
  • 401K Plan
  • Legal Plan – MetLaw
  • Commuter Plans; and more.

Cigna Machine-Readable Files –This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.

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