Designing Consistency and Speed into a Global Tax Platform

The customer is a major enterprise managing a global tax platform for financial services. They deliver comprehensive solutions to help organisations manage regulatory compliance, optimise tax strategies, and drive operational efficiency across multiple regions.

Challenge

The firm’s global tax platform had grown organically into a collection of disparate applications and Excel-based processes, resulting in siloed, outdated workflows. Inconsistent styles, fragmented user experiences, and uneven capabilities made it difficult for teams to work efficiently, maintain standards, or scale the platform to meet enterprise needs.

Solution

To modernise the platform and support its ongoing evolution, our team:

• Developed a comprehensive design system to standardise components and guide teams in designing, developing, and deploying quickly.
• Streamlined workflows and improved efficiency with intuitive solutions for repetitive tasks like document uploads, status updates, and task execution.
• Launched a DesignOps program to coordinate multiple product owners and support continuous platform evolution.

Impact

• Established a robust design system, component library, and DesignOps framework, enabling consistent and scalable development.
• Allowed business and product owners to quickly standardise, improve, and expand offerings.
• Served over 3,000 large-scale entities, creating efficiencies of scale and reducing operational costs.
• Provided standardised platform functionalities that acted as building blocks for other enterprise initiatives.