The client is one of the largest financial groups in Mexico, with a network of 1,716 branches and 13,400 ATMs distributed throughout the country’s 32 states, with a 23.19% market share.
Challenge
In Mexico online banking was a slow and unreliable process; most of the apps available either crashed or were not user-friendly. Digital wallets were introduced to clients but did not offer a good user experience or reliable functionality. The client approached Orion Innovation to create several apps to manage online banking for users around the country.
Solution
The Orion team developed a suite of apps that gave customers a better banking experience. The apps enabled the possibility to have every transaction on their mobile devices with guaranteed security and data protection. We have had 150 Agile-certified professionals working with the bank and their teams in different areas of the company for more than 13 years.
Our Experience Design experts developed a comprehensive and consistent user experience across the applications and various devices. The team also worked to develop extensive quality assurance practices that featured automation, defining test cases and scripts for regression testing, and organizing tests by functionality.
Key Applications:
- App for Customer Promotions: An app that locates promotions of the bank in several establishments.
- The Bank’s Official Mobile App: Provides mobile access to manage accounts, allowing various transactions.
- A Digital Wallet App: online payment app capable of initiating payments, managing cards and purchases in physical stores from the cell phone without need of a physical card.
Impact
With these new capabilities, customers can access their banking information and complete transactions on the go. The streamlined customer experience and mobile capabilities have improved the reliability and speed of online banking. The bank’s new QA and testing processes allow them to ensure that their new versions are all reliable and delivered rapidly.
