The customer is a global provider of world-class communication solutions for several industry verticals, with a particular focus on the healthcare industry; the customer’s product line comprises a wide range of solutions aimed to provide a reliable connection between medical personnel and patients.
One of the core products in the customer’s healthcare solutions is a telecare system – a set of equipment located in a hospital room right beside the patient. Through this system, the patient can call a nurse or ask for emergency help if/when necessary. MERA, a division of Orion, was asked to join the customer’s team, develop reporting tools for the nurse call system, and test the entire process as a whole.
MERA devised a team and started developing user-friendly messaging, assignment and reporting for both user and administrator interfaces. This way, administrators can control the equipment and manage business processes for respective medical institutions. The server supports and monitors the nurse call system that allows patients to call nurses with the push of a button.
Additionally, the server captures various kinds of reports, such as number of calls, call duration, call status, patient and nurse locations, and more.
- Call handling and status monitoring
- Patient data storage
- Workflow management
- Advanced reporting
- Nurse assignments
- Room configuration
- Administrator console management