Modernizing Global Communications: End-to-End Telecom Engineering

The client is a global communications company offering innovative platforms and solutions for the telecommunications industry. Orion has been their strategic technology partner for over 30+ years. Over time, our role expanded from contributing to development to becoming a full product owner, responsible for building, modernizing, and supporting their core communications platforms.

Challenge

The client’s communications platforms were facing mounting challenges. Legacy systems needed to be modernized into cloud-native, SaaS, and microservices-based solutions, while fragmented ownership across multiple vendors and geographies slowed delivery.

Release cycles were lagging behind market expectations, and a growing Tier-3 backlog was undermining service quality. At the same time, Tier-1 global operators required platforms that could scale to tens of millions of subscribers while continuing to deliver new features at speed—demands that the existing model struggled to meet.

Solution

Orion became the client’s long-term development partner, managing the full product lifecycle and taking full ownership of product development and support. We established a dedicated delivery center in Istanbul in 2021, rapidly deploying 250+ engineers.

To build the team quickly and efficiently, we used a combination of:

• Rebadging existing client resources
• Structured knowledge transfer from previous teams
• Targeted training programs to ramp engineers on core platforms

This approach allowed us to assume full responsibility for call controllers, telephony servers, UCaaS, CPaaS, WebRTC gateways, and messaging systems with minimal disruption, delivering 10+ major releases/year and 120+ new features annually.

Impact

The partnership has delivered measurable business and technology impact:

• Massive Scale: Platforms today support tens of millions of subscribers for Tier-1 operators globally.
• Accelerated Innovation: Regular two-month release cycles deliver 10–15 new features per release, keeping services competitive.
• Reliability & Efficiency: Reduced Tier-3 backlog by 55% in year one, closed 1,000+ non-gating issues annually, and improved provisioning speeds through automation.
• Future-Ready Transformation: Migrated legacy voice and UC systems into cloud-native, microservices-based platforms, ensuring resilience and scalability.

 Orion transformed a legacy communications portfolio into a cloud-first, scalable, and innovation-driven platform—helping the client deliver world-class communications experiences to millions of users worldwide.

Since then, we have managed end-to-end product development, cloud transformation, and global support, turning legacy systems into scalable, cloud-native solutions that power voice, video, messaging, and unified communication services for major operators and enterprises worldwide.