Digital Transformation Projects Pick up Pace Under Pressure
By John Moore

IT service providers see accelerating demand for cloud, data analytics, AI and automation as organizations face the challenge of retooling their operations as the economy reopens.

The COVID-19 pandemic is expected to reduce IT spending in 2020 and potentially beyond, but some industry executives believe there’s still room for innovative projects amid the general economic downturn.

Innovation, however, is being redefined. Projects launched during the early stage of pandemic response have focused on immediate needs to keep businesses functioning in a lockdown. But as the economy begins to reopen, a subsequent wave of projects will address new ways of conducting business that take into account social distancing policies and a jittery public. Other projects will aim to address pandemic-influenced business resiliency requirements.

“In the short term, Q2 is about building resilience,” said Raj Patil, CEO at Orion Innovation, a business and technology services provider based in New York. “Can we continue to deliver and continue to run the engine and continue to keep the parts of the business going when everyone is working remotely?”

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