The biggest focus of enterprises with their AI initiatives is conversational interfaces and virtual assistants, closely followed by process excellence and fraud detection. The popularity of Chatbots — smartly designed artificial intelligence programs to simulate or mimic conversation with human users over the Internet — equals advances in messaging apps, the app ecosystem, artificial intelligence (AI), cognitive technologies and automation.
Orion has been in the forefront of developing chatbots to enhance customer experience as well as increase enterprise productivity for both small and large enterprises. Many enterprise see value in increasing their revenue by offering qualitative chatbots to provide digital experience to their employees as well as their customers.
Talk to us today to know how Chatbots can be leveraged as a digital tool to transform customer experience.