Infrastructure is taken for granted and assumed to work flawlessly at all times. It gets noticed only when it breaks. We’ve identified five major challenges that many organizations are facing in managing their infrastructure without realizing the critical need to address these.
- Minimize IT infrastructure downtime: The #1 challenge is to keep users satisfied with less and less of downtime without compromising on productivity
- Using the Cloud: While security and reliability issues exist, most organizations hold themselves back from exploiting the cloud in the right manner. Done rightly, the cloud brings in tremendous advantages both in terms of costs and business performance
- Data management and analytics: With big data in to play, it’s becoming increasingly difficult for stakeholders to prepare for changes in their infrastructure without knowing how to store data using high speed networks, how to separate signal from noise and use analytics tools on the cloud to grow business
- Standardization: The standardization of processes and procedures increases interoperability of your IT infrastructure. How do you create a sustainable infrastructure in dynamic business environment?
- CSAT: Usage of customer satisfaction tools and regular surveys help you forecast what your customers may need in the future
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