Our cloud operations support an end-to-end flexible services model, facilitates improved, predictable and repeatable outcomes. Our services are aligned with ITIL service delivery towards SLA-defined scope for service operation, service transition, platform lifecycle management, application lifecycle management, and operation design.
Taking a structured approach, from eye-on-the-glass monitoring to system hygiene to problem management and architecture changes.
Using governance, automated scanning and blueprints for security and operational compliancy, ecosystem integration and automated workflows, our operational framework includes resource consistency.
Establishing a security perimeter and posture, proactively identifying misconfigurations and compliance risks, implementing Least Privileged Access policy and Zero Trust, continuously monitoring and remediating gaps and setting security standards.
Enabling capacity optimization through right-sizing, governance including anomaly detection, cost allocation and budget monitoring; intelligent cloud services procurement unlocks savings and discounts through multi-year spending commitments, capacity reservations and enterprise discounts and establishes a culture of cost accountability.
Plan and transition objectives set with governance and steady-state operation and delivery.
Implement daily system operation, administration and management, application and infrastructure monitoring.
Provide support for request fulfillment and incident and problem management.
Offer change management, release and deployment management and asset and configuration management.
Monitor through test automation, PENN and VA testing services, platform monitoring services.