Customer Support is a reliable way to guarantee customer satisfaction. No matter the task at hand — answering or making calls, responding to ticket inquiries, emails or messages, fixing configuration issues or product malfunctions — our multilingual agents are always available to make your customers happy.

Our Differentiators

  • Superior Standards: Call and email monitoring, ticket reviews, process adherence reviews, customer satisfaction surveys, agent inspiration and recognition
  • Omni-channel Support: Across voice, IVR, live chat, email and ticket inquires
  • Multilingual Services: English, Central and Eastern European and Nordic Languages
  • Technically Enhanced: Cloud solutions, embedded software, IP networks, IoT, communications, mobile networks, automotive, mobile and web applications

Working tightly together with our 1,300+ R&D specialists, our call center agents provide seamless omni-channel technical support services on all levels and handle highly complex technical support requirements.

Our reliable Training and Quality Assurance practices, enhanced by the knowledge gained from our well-known US- and EU-based customers, allow us to maintain our customer support services at a high level and continuously strive for improvement.

Customer Support Levels

Tier 1: Regular Support Multilingual Agents

  • 24/7 answering inbound phone calls, emails, web chats and ticket inquiries
  • Ticket creation and tracking
  • Initial troubleshooting of configuration issues
  • Ticket handover to Tier 2 for difficult issues

Tier 2: Technically Skilled Agents

  • 24/7 medium to complex issues troubleshooting
  • Fixing configuration issues
  • Log files collection and analysis
  • Pre-qualification and official reporting of product malfunctions

Tier 3: Advanced Technically Skilled Agents

  • New customers onboarding
  • System upgrades
  • Bugs scrub
  • Issues reproduction and analysis
  • Working with Tier 4 driving customer’s issues to resolution

Tier 4: Software Support Team

  • Bug fix
  • Patches creation
  • Bug-fix source code integration into main branches
  • 24/7 support for Tier 2

Contact us here for more information about Customer Support.

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