Customer Support is a reliable way to guarantee customer satisfaction, and we provide our clients with a full range of functions in this area. No matter the task at hand — answering or making calls, responding to ticket inquiries, emails or messages, fixing configuration issues or product malfunctions, managing appointments, or taking orders — our multilingual agents are always there to address your needs.

Our talented professionals and deep expertise in managing customer support teams enable us to deliver exceptional customer services and drive improvement. We collaborate with some of the top Fortune 500 companies in supporting transformation and consistently delivering outstanding customer experiences.

Our Differentiators

  • Right Place
    • Established locations for customer support with numerous precedents.
    • Easy for our teams to travel for trainings and meetings.
  • Right People
    • High proficiency in English
    • Multilingual agents available for German, French, Spanish, Italian, etc.

Our Services

  • Inbound Call Services
    • Technical Support
    • Appointment Setting
    • Order Taking
    • Virtual Receptionists
  • Outbound Call Services
    • Market Research
    • Surveys
    • Appointment Management
    • Lead Generation
    • Telesales
  • Non-Voice Services
    • Ticket Management
    • Live Chat
    • Email Responses
    • Remote Monitoring
    • Data Entry

Customer Support Levels

Tier 1: Regular Support Multilingual Agents

  • 24/7 answering inbound phone calls, emails, web chats and ticket inquiries
  • Ticket creation and tracking
  • Initial troubleshooting of configuration issues
  • Ticket handover to Tier 2 for difficult issues

Tier 2: Technically Skilled Agents

  • 24/7 medium to complex issues troubleshooting
  • Fixing configuration issues
  • Log files collection and analysis
  • Pre-qualification and official reporting of product malfunctions

Tier 3: Advanced Technically Skilled Agents

  • New customers onboarding
  • System upgrades
  • Bugs scrub
  • Issues reproduction and analysis
  • Working with Tier 4 driving customer’s issues to resolution

Tier 4: Software Support Team

  • Bug fixes
  • Patches creation
  • Bug-fix source code integration into main branches
  • 24/7 support for Tier 2

Contact us here for more information about Customer Support.

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