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The financial services industry is changing rapidly. Digital wallets are replacing cash; online lending is growing faster than bank loans; challenger banks are gaining market share from established players; robo-advisors are auto piloting investment portfolios; and traditional financial services outfits risk becoming mere middlemen within the industry landscape.

Orion’s Financial Services Leader, Anoop Gala shares his perspective on how amid continuous disruption, it becomes imperative for financial services companies to enhance the customer experience, improve revenue and improve return on investments in an ever-increasing competitive scenario.

Click here to read the full article on Financial Express.

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