It takes considerable effort to develop an effective Customer Experience. Many organizations lack the time and space to gather stakeholders to discuss product issues collectively. Even when they have the opportunity or reason to meet, there is often difficulty in reaching a consensus due to political or operational challenges. Our CX Workshop Framework is conducted over 2 days and provides guidance from our design experts to guide the development process.
Measurable CX Improvement
Our teams have an extensive record of delivering workflow management experience solutions for web and mobile apps for clients across several industries including Tax, Audit, Investment Banking, Wealth and Asset Management, FinTech, Ecommerce, Industrial and Consumer Technology, Sports, and Telecom.
25%
Faster Product Adoption
30%
Increase in User Satisfaction
30%
Improvement in User Engagement
Build Great Experiences Through Lasting Partnership
The CX Workshop begins by consulting with digital product teams with the goal of setting objectives, creating personas, and mapping customer journeys. Client and customer pain points are identified and then solutions are proposed. From there our teams work collaborate—both Orion and clients’ teams working together as one—to refine ideas and deliver actionable outcomes for improving customer experiences.
Proven Methodologies
Our team utilizes tested and effective frameworks and tools that have demonstrated success in improving CX.
Comprehensive Approach
The framework covers all aspects of customer experience, from persona identificatiojn, to journey mapping and feature prioritization.
Client-Centric Focus
We emphasize understanding and addressing the unique needs and goals of each client.
Begin your journey towards providing great customer experiences
