At Orion, we believe that in this modern digital age a data center should be equipped with service oriented and secure infrastructure. This is not possible without the highest degree of automation and concrete process framework. Through our ongoing managed services capabilities backed by our leading AIOps solutions we can provide data centers with complete infrastructure solutions.
We take a structured approach to service desk and deskside support. The approach includes eye-on-the-glass monitoring to system hygiene to problem management and architecture changes. Our aim is to drive toward a business-aware Command Center.
We provide remote desktop support, patch management services, software distribution, onsite white-glove services, and end-user access administration.
Our NOC & Command Center Services aim to support incident, problem, and change requests. Our team are experts at triaging and issue resolutions for cloud and data center infrastructure as well as compute, database, and application support services. We also provide root cause analysis and documentation services.
Our goal is to mature from traditional, manual monitoring to AIOps. The observability maturity approach is to provide a single pane of glass view of operations and dashboards with integrated tooling view and improved visibility for faster issue detection, RCA, lower MTTR, and problem prevention for improved operational efficiency. We implement AI-driven event correlation, noise suppression, root cause analysis, anomaly detection, and automated remediation capabilities for our clients.
We use governance, automated scanning and blueprints for security and operational compliancy, ecosystem integration and automated workflows, our operational framework includes resource consistency.
Our team establishes a security perimeter and posture, proactively identifies misconfigurations and compliance risks, implements Least Privileged Access policy and Zero Trust, continuously monitors and remediates gaps and sets security standards.
