Set Yourself Up for Smooth Sailing
A suboptimal user journey can mean low user adoption, fractured conversion experience leading to user frustration and confusion, declining productivity, and increased error rates. Our Experience Workflow Optimization offering helps customers identify and improve specific processes, within their user flow and interactions to enhance the user experience for workflow management.
We’re Helping Clients Strategically Optimize for the Right Path
For more than 3 decades, we have been delivering workflow management experiences. For a major US Bank, we designed an integrated employee experience that guides their customers through the full digital payments lifecycle. We deliver solutions for web and mobile apps for clients across several segments including Tax, Audit, Investment Banking, Wealth and Asset Management, FinTech, eCommerce, Industrial and Consumer Technology, Sports, and Telecom.
Satisfaction
Engagement
Efficiency
Defining The Happy Path & Planning for Edge Cases
Our UX expertise covers several types of systems which include onboarding, task management, approvals, document management, customer service, and project management. We focus on improving user engagement and streamlining the experience by reducing the time it takes to complete tasks that yield an increase in efficiency and adoption.
UX & Comparative Analysis
Get a high-level audit of the current UX including brand messaging, usability, and info architecture then execute a competitive and comparative treatment for user needs and brand propositions.
Design Thinking Workshops
Consult and collaborate with our experts to align on the priorities and form a basis for the actionable roadmap for addressing UX/UI moving forward.
User Testing Analysis & Recommendations
Our team will build interactive prototypes to be tested with users to evaluate usability and results will be recorded to provide insights and recommendations.
We determine user pain points and areas for improvement through testing and feedback analysis.
Examine the issues and prioritize enhancements that address user needs, align with business goals, and meet technical requirements.
We prototype improved designs and test UX changes to ensure effectiveness by gathering feedback from end users.
Get qualitative and quantitative measurable results from user feedback against benchmarking metrics from usability testing.