Writing accurate and precise instructions for complex IT products is essential for deploying and managing digital products, and troubleshooting user issues. Product documentation is required for various stages of product development, management, custom functions and debugging. Clear documentation provides a positive customer experience and reduces support costs for troubleshooting.
OUR CAPABILITIES
Empower users to manage your solution independently
User-Level Product Documentation
Product Documentation Creation
User Guides and Online Help
Administrator Guides
Implementation, Installation and Configuration Guides
Maintenance and Troubleshooting Guides
Overview and Specification Documents
Documentation Optimization
Restructuration and Systematization
Document Conversion
Doc Workflow Alignment
Consistency Maintenance
Consultation & Audit
Doc UX Audit
Doc Stack Assessment
Doc Strategy and Planning
Price Estimation
Translation & Localization
Providing translation, UI localization and proofreading services in 45 languages.
Conversion to Industry Compliant Standards
Converting product documentation to align with industry compliant standards, including DITA and LaTeХ.
OUR APPROACH
Specializing in creating, maintaining, and localizing documents
Our process-oriented approach ensures a detailed understanding of your software products and processes to deliver hassle-free product content in a timely manner. Our experts work in tight collaboration with developers, quality assurance engineers, and project managers, and ensure the documentation captures compliance with statutory requirements.
DocOps Services
Creation and maintenance of documentation as part of the enterprise system.
Established Workflow
Well-defined authoring and review process.
Flexibility
Documentation as standalone product or as part of turnkey solution.
Part of Full-Stack R&D Center
In-house content quality.
User-Centric Delivery
Technical accuracy and content pitched at the right level for the end user.
Security
Secure data handling and storage procedures.
Industry-Standard Tools
Advanced authoring tools and automating documentation processes.
OUR RESULTS
Avaya Avaya is an American international technology company that specializes in business communications, specifically in unified communications (UC) contact centers (CC) and business services. Avaya has more than 100 products and solutions, and more than 250 pieces of supporting documentation.
Our team has successfully adopted Avaya’s writing style and acquired a good knowledge of their products. As a result, Orion has managed to keep the existing documents up to date and developed numerous guides for new products from scratch. A single standard request has grown into a long term project and trustworthy relations.
