Writing accurate and precise instructions for complex IT products is essential for deploying and managing digital products, and troubleshooting user issues. Product documentation is required for various stages of product development, management, custom functions and debugging. Clear documentation provides a positive customer experience and reduces support costs for troubleshooting.
your solution independently
Product Documentation Creation
- User Guides and Online Help
- Administrator Guides
- Implementation, Installation and Configuration Guides
- Maintenance and Troubleshooting Guides
- Overview and Specification Documents
Providing translation, UI localization and proofreading services in 45 languages.
Converting product documentation to align with industry compliant standards, including DITA and LaTeХ.
and localizing documents
Creation and maintenance of documentation as part of the enterprise system.
Well-defined authoring and review process.
Documentation as standalone product or as part of turnkey solution.
In-house content quality.
Technical accuracy and content pitched at the right level for the end user.
Secure data handling and storage procedures.
Advanced authoring tools and automating documentation processes.
Avaya is an American international technology company that specializes in business communications, specifically in unified communications (UC) contact centers (CC) and business services. Avaya has more than 100 products and solutions, and more than 250 pieces of supporting documentation.
Our team has successfully adopted Avaya’s writing style and acquired a good knowledge of their products. As a result, Orion has managed to keep the existing documents up to date and developed numerous guides for new products from scratch. A single standard request has grown into a long term project and trustworthy relations.