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Writing accurate and precise instructions for complex IT products is essential for deploying and managing digital products, and troubleshooting user issues. Product documentation is required for various stages of product development, management, custom functions and debugging. Clear documentation provides a positive customer experience and reduces support costs for troubleshooting.

Empower users to manage
your solution independently
User-Level Product Documentation

Product Documentation Creation

  • User Guides and Online Help
  • Administrator Guides
  • Implementation, Installation and Configuration Guides
  • Maintenance and Troubleshooting Guides
  • Overview and Specification Documents
Documentation Optimization
  • Restructuration and Systematization
  • Document Conversion
  • Doc Workflow Alignment
  • Consistency Maintenance
  • Consultation & Audit
  • Doc UX Audit
  • Doc Stack Assessment
  • Doc Strategy and Planning
  • Price Estimation
  • Translation & Localization

    Providing translation, UI localization and proofreading services in 45 languages.

    Conversion to Industry Compliant Standards

    Converting product documentation to align with industry compliant standards, including DITA and LaTeХ.

    Specializing in creating, maintaining,
    and localizing documents
    Our process-oriented approach ensures a detailed understanding of your software products and processes to deliver hassle-free product content in a timely manner. Our experts work in tight collaboration with developers, quality assurance engineers, and project managers, and ensure the documentation captures compliance with statutory requirements.
    DocOps Services

    Creation and maintenance of documentation as part of the enterprise system.

    Established Workflow

    Well-defined authoring and review process.


    Documentation as standalone product or as part of turnkey solution.

    Part of Full-Stack R&D Center

    In-house content quality.

    User-Centric Delivery

    Technical accuracy and content pitched at the right level for the end user.


    Secure data handling and storage procedures.

    Industry-Standard Tools

    Advanced authoring tools and automating documentation processes.


    Avaya is an American international technology company that specializes in business communications, specifically in unified communications (UC) contact centers (CC) and business services. Avaya has more than 100 products and solutions, and more than 250 pieces of supporting documentation.

    Our team has successfully adopted Avaya’s writing style and acquired a good knowledge of their products. As a result, Orion has managed to keep the existing documents up to date and developed numerous guides for new products from scratch. A single standard request has grown into a long term project and trustworthy relations.

    +9 yrs
    Close collaboration
    Existing documents maintained and upgraded
    New documentation sets created from scratch
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