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No More One-Star Reviews 

Expectations for seamless customer experiences are higher than ever. Whether it’s pressure from bad user reviews, updating a legacy product, combining two or more applications, or just a fractured customer journey overall, Orion’s CX Product Assessment service will quickly identify and address issues. Our evaluation examines your existing customer experience to identify gaps in user flow, inconsistencies across UX and UI implementation, and opportunities for improvement. At the end of the evaluation, you will receive a CX Product Maturity Assessment that includes specific recommendations to make for the most impact to improve customer satisfaction. 

An Award-Winning Record

We assessed an existing B2C IoT mobile app for a global heating and cooling manufacturer. The assessment and recommendation led to a reskin, and then a reimagination of the native iOS and Android Apps. The redesigned version won multiple awards and improved the App store rating from a 1.8 to a 4.2. 

40%
Increase in Customer
Retention
30%
Increase in Customer
Satisfaction
20%
Increase in Engagement
Assess for Success
Our CX Product Assessment examines four areas that are pivotal to a good customer experience: Customer-Centric Culture, Omnichannel Experience, Consistent Quality, and Customer Satisfaction. Each dimension addresses a different perspective that contributes to the success of your product.
Heuristic CX Scorecard
A result generated by the assessment that evaluates the customer experience across a 10-point scale of proven principles and guidelines.
Customer Journey Map
A map of the most common flow of the existing experience, this exercise evaluates key touchpoints and identifies pain points and opportunities for improvement.
CX Product Maturity Summary
Included in the service, the CX Maturity Assessment is used to inform the client where their product customer experience is now in relation to an optimal experience.
Need a Fresh Set of Eyes?
Meet with our team of Experience Design experts to discuss assessing your product and obtaining a product roadmap to improve your digital experience.
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Trust Our Team of Design Experts
Multi-Domain Expertise

Our Experience Design experts have expertise and experience in a wide variety of major industries.  

Pinpoint What is Important

Focus on the most impactful adjustments for low cost/high reward improvements.

An Outside Perspective

An outside perspective that we’ve gained by delivering digital product experiences for more than 3 decades.