Home / Solutions / Experience Design / CX Product Assessment Offer Overview Business Results Our Strategy Why Orion? Case Studies Offer Overview Business Results Our Strategy Why Orion? Case Studies No More One-Star Reviews Expectations for seamless customer experiences are higher than ever. Whether it’s pressure from bad user reviews, updating a legacy product, combining two or more applications, or just a fractured customer journey overall, Orion’s CX Product Assessment service will quickly identify and address issues. Our evaluation examines your existing customer experience to identify gaps in user flow, inconsistencies across UX and UI implementation, and opportunities for improvement. At the end of the evaluation, you will receive a CX Product Maturity Assessment that includes specific recommendations to make for the most impact to improve customer satisfaction. An Award-Winning Record We assessed an existing B2C IoT mobile app for a global heating and cooling manufacturer. The assessment and recommendation led to a reskin, and then a reimagination of the native iOS and Android Apps. The redesigned version won multiple awards and improved the App store rating from a 1.8 to a 4.2. 40% Increase in Customer Retention 30% Increase in Customer Satisfaction 20% Increase in Engagement Assess for Success Our CX Product Assessment examines four areas that are pivotal to a good customer experience: Customer-Centric Culture, Omnichannel Experience, Consistent Quality, and Customer Satisfaction. Each dimension addresses a different perspective that contributes to the success of your product. Heuristic CX Scorecard A result generated by the assessment that evaluates the customer experience across a 10-point scale of proven principles and guidelines. Customer Journey Map A map of the most common flow of the existing experience, this exercise evaluates key touchpoints and identifies pain points and opportunities for improvement. CX Product Maturity Summary Included in the service, the CX Maturity Assessment is used to inform the client where their product customer experience is now in relation to an optimal experience. Need a Fresh Set of Eyes? Meet with our team of Experience Design experts to discuss assessing your product and obtaining a product roadmap to improve your digital experience. Book a Meeting With Our Team Today Work Email* Company*First Name*Last Name*I agree to receive marketing communications from Orion Innovation.* I agree to receive marketing communications from Orion Innovation. We are committed to protecting and respecting your privacy. Please review our privacy policy for more information. If you consent to us contacting you for this purpose, please tick above. By clicking Register below, you consent to allow Orion Innovation to store and process the personal information submitted above to provide you the content requested.PhoneThis field is for validation purposes and should be left unchanged. Trust Our Team of Design Experts Multi-Domain Expertise Our Experience Design experts have expertise and experience in a wide variety of major industries. Pinpoint What is Important Focus on the most impactful adjustments for low cost/high reward improvements. An Outside Perspective An outside perspective that we’ve gained by delivering digital product experiences for more than 3 decades.
Global Financial Services Organization Digitally Enabled, Advisor Led Data-Driven Platform for Wealth Management Providers
A Major Telecom Provider How a Major Telecom Provider Optimized Sourcing Processes through Automation
A Major American Manufacturer How a Major Industrial Products Manufacturer Developed an App for Users to Interact with Their Smart Products
World’s Largest Coffeehouse Chain How Starbucks Improved their Mobile Experience to Better Engage with LATAM Customers
News Orion Innovation and Rheem® Collaboration on Rheem Contractor App Wins Prestigious “Connected Home Innovation of the Year” Award