How a Major Telecom Provider Optimized Sourcing Processes through Automation

Our client is a major telecommunications provider in the US known for its extensive network, services, and commitment to innovation.

Challenge

The client’s sourcing operations were slowed by manual processes for handling requests, evaluations, and bidding, leading to inefficiencies and delays. The lack of streamlined workflows highlighted a need for automation, with pain points that included decentralized intake, inconsistent workflows, and lack of digital tracking for bids. The company needed a solution that would centralize and simplify these processes.

Solution

Orion collaborated with the client over a two-week period to interview stakeholders and analyze the challenges in their sourcing operations. Through these interviews, the team identified specific areas where automation could make a meaningful impact by reducing processing time and minimizing errors. Orion proposed a centralized intake system, automated workflows, and a digital bid tracking process. These upgrades were designed to reduce waste, enhance team efficiency, and lower operational costs.

Impact

Orion provided the client with a phased roadmap of targeted technology upgrades for their sourcing process. The plan was backed by a comprehensive rationale and evidence-based recommendations, illustrating the business value of the proposed improvements. As a result, the telco now benefits from a more streamlined, cost-effective sourcing operation, with enhanced efficiency and productivity across the team.