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The following is an excerpt from an article published by BusinessLine written by Anoop Gala

In today’s rapidly evolving digital landscape, smaller banks are increasingly recognising the importance of technology adoption to enhance their operations and stay competitive. Many of them are turning to third-party providers to integrate innovative solutions into their existing systems. However, alongside the opportunities that technology offers, there are also challenges to navigate, particularly when it comes to meeting regulatory expectations and complying with existing frameworks. Here, we will explore the opportunities and challenges involved in integrating technology in such small banks while ensuring regulatory compliance.

The opportunities are as follows:

Enhanced efficiency: Implementing technology solutions allows banks to streamline processes, automate routine tasks, and improve overall operational efficiency. This can result in cost savings, faster response times, and better customer experiences.

Expanded product offerings: Technology integration enables banks to expand their product and service offerings, catering to customers’ evolving needs. It opens avenues for digital banking, online payments, mobile apps, and personalised financial management tools, which can attract new customers and retain existing ones.

Read the full article on BusinessLine.

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