The client is a large franchisee for a major international restaurant and bar chain.
Challenge
If you own a chain of restaurants, retail outlets, or virtually any small business, accepting credit cards is essential. To ensure maximum protection from cyber-attacks, your credit card point-of-sale system needs to operate on a secure and segregated network. Also, having a reliable Wi-Fi network is crucial for tablet devices and guest services, as it directly impacts the customer experience and their likelihood of returning. However, this particular business has been struggling in these areas.
Over the past year, the client experienced twelve firewall failures, which resulted in significant financial consequences. Frequent firewall failures and slow response times from their service provider made it evident that the business was vulnerable to security risks, PCI compliance fines, and potential credit card losses. Furthermore, a failed firewall meant unreliable Wi-Fi, which negatively impacted the customer experience.
Solution
Orion offers a customer-focused, PCI-certified Approved Scanning Vendor (ASV) solution. Our Managed PCI solution includes comprehensive firewall management, unified threat management, web content filtering, internal and external network vulnerability scans, self-assessment questionnaire consulting, data breach protection, and other services designed to ensure protection from the evolving cyber-attacks and maintain full PCI compliance. With our managed Wi-Fi solution, the network becomes accessible to wireless POS systems and guest services. Under Orion’s Managed PCI and Wi-Fi solution, the business gains the expertise of an industry leader who keeps a watchful eye on their security.
Our solution provides enhanced visibility and control over the firewall and Wi-Fi domains. Orion’s engineers can prioritize business traffic while efficiently managing the bandwidth consumed by each customer connected to the Wi-Fi network. The client also has the flexibility of managing their configuration changes seamlessly through our user-friendly portal or leverage our round-the-clock support.
Impact
With Orion’s solution in place, the number of firewall failures has been reduced from twelve to zero in a year. Apart from the enhanced security and stability, the network is fine-tuned to support digital signage, cloud POS, multimedia gaming, voice-over IP, and other innovative services. This results in a superior and safer experience for both the business and its guests. The customer now has confidence that their network is in good hands, and any necessary changes will be implemented quickly by a team that cares about their success.
