The customer is a European company that provides unified, global communications solutions, with a specific focus on healthcare. The customer’s products and services are primarily targeted towards enterprises searching for quick, reliable communications solutions that will address digital information gaps.

The product line included a wide range of portable devices and middleware for enterprise voice and messaging interaction, delivering high-quality services to people who rely on communication for their daily work. Thus, the solution for the healthcare sector enables direct information flow that supports mobility of nursing care services to one single point of communication. As a result, each nurse is briefed with an overview of all ongoing events and support for prioritization and decision-making.

Challenge

The customer’s company needed to enhance the quality verification process for existing solutions. In an effort to be competitive within the market, the company had planned to release some new product features, which required an efficient way of testing their continuously increasing range of products. In addition to the variety of device types, the customer had multiple OEM solutions, so there were over 20 test objects total.

By the time the customer came to MERA, a division of Orion, most functional test cases were only semi-automated, which meant that each test case required human involvement. The whole process was slow. With the quarterly release strategy in mind, along with limited test resources, the customer had to significantly reduce the scope of regression testing, thus increasing the risk of overlooking some issues. By collaborating with MERA, the customer aimed to improve the percentage of test coverage for each release and reduce the time-to-market.

Solution

The MERA team started with a quick on-site knowledge transfer and took on the responsibility of functionality and system tests. Building the local test lab with direct access to the respective equipment and tools allowed the MERA team to cover as many test scenarios as possible and perform effective ad-hoc testing.

In order to improve the situation, MERA test engineers made almost half of the existing test cases fully automated, which, above all, established the basis for minimizing the amount of manual test cases. The MERA team cooperated with the customer’s engineers to develop a way of launching automated tests and automatic reporting of results as part of the Continuous Integration approach. Thus, MERA enabled regular parallel automated test execution for a wide range of device types and products and ensured faster test feedback.

Impact

Through cooperation with MERA, the customer increased their range of products, improved the maintenance and feature releases pace, and maintained high quality throughout their offerings. As a result, the customer introduced a new generation of products to the market.

Features

  • DECT and VoIP Enterprise telephony with high-quality voice communications
  • DECT and Wi-Fi seamless roaming and handover
  • Professional barcode scanning
  • Enterprise/professional messaging
  • Interoperability with various PBX/WLAN infrastructure vendors
  • Personal alarms
  • Highly scalable enterprise IP-DECT systems
  • Integration with clinical systems/components
  • Various positioning features that enable accurate location detection

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