The customer is a US-based company that rapidly grew from a startup to a well-known Point of Sale provider. With their iPad and cloud-based Point of Sale business platform, the customer integrated operations and customer channels with Point of Sale functionality in a single, user-friendly and extremely secure payment processing solution.
Challenge
The customer wanted to improve their mobile POS solution, which had been recently released but suffered from certain stability, performance and functionality issues. Still in a prototype phase, the product had limited functionality, lacked important features and failed to address business-specific customization.
Therefore, the customer asked for high team performance, agility and other features. Lack of technical documents and mature R&D processes further complicated the matter, urging the engineering team to work even harder under the pressure of a tight schedule and constantly changing requirements.
Solution
Orion assembled a team to cover the development, bug fixes and quality assurance of all product areas, including front and back end development and DevOps. Following best-in-class architecture approaches and programming practices, the team improved the product and its performance.
Three years later, the same team of engineers transformed the initial bare-metal base architecture into a sophisticated solution that’s compatible with cloud-based, hybrid or bare-metal based approaches. It’s designed to meet the expectations of enterprise customers: high performance, high availability, redundancy and advanced reporting.
We extended the product with all core POS features as well as industry-specific features plus a bunch of additional features to convert the product into a feature-reach POS solution.
Another task on our agenda was integration of the solution with numerous POS-related hardware devices such as printers, barcode scanners, pinpads and others. Our engineers also performed the product’s integration with third-party services like shipping and delivery, loyalty programs, accounting systems, etc.
As of 2019, Orion continues to be a vital part of the vendor’s team responsible for both hardware and software aspects of the solution. Apart from R&D services, Orion experts provide the vendor with QA resources, а reliable DevOps team and scalable Tier 1&2 omnichannel multi-lingual support.
Results
With the help of our engineers, the Point of Sale solution allows the customer to offer end-users an efficient, reliable product, thus increasing customer satisfaction and market shares. Combining cloud-based technology with tablet mobility enables the solution to provide end-users with everything required to manage operations in bars, restaurants and stores of all sizes with 360-degree security.
Features (Front End):
- iPad-based UI front end created with the user in mind
- Web and Android applications for mobile and online ordering
- iPhone application for inventory management
- iPad applications for Client Display System and Kitchen Monitoring
- Online and offline modes so business continues when WiFi network is down
Features (Back End):
- Hybrid cloud for flexibility and scalability
- Docker containers for services and applications deployment
- Kubernetes for horizontal scalability
- Feature-rich REST APIs for mobile and web client integration
