The client is a nationally recognized bank with branches across the United States.
Challenge
The bank aimed to promote the adoption of their new application among customers using tablets or smartphones. They wanted to automate tasks such as balance checking, fund transfers, and check deposits through the app. However, relying on customers’ cellular data for app installation often led to poor connectivity and performance issues. Due to security concerns, connecting clients to the bank’s corporate Wi-Fi was not feasible. The bank approached Orion for a solution.
Solution
Orion proposed a comprehensive solution by deploying a commercial-grade router equipped with a built-in 5G modem. This router was paired with state-of-the-art Wi-Fi access points strategically placed throughout the bank’s premises. By implementing this setup, a separate guest Wi-Fi network was established, isolating it from the corporate network. The guest Wi-Fi provided reliable high-speed Internet connectivity, enabling clients to efficiently download the bank’s application. To ensure safe browsing, content filtering and intrusion prevention measures were integrated. The solution also offered analytics capabilities, allowing the bank to gain insights into branch traffic, peak hours, and identify customers utilizing multiple branches.
Impact
The guest Wi-Fi system directs clients to a captive portal, efficiently guiding them to a page where they can download the bank’s application. This creates an opportunity for bank employees to spend additional time with customers, showcasing the application’s features and boosting its adoption. In addition, the presence analytics feature helped with resource planning and cost-efficiency measures, delivering added value through the Orion solution.
